Adding and reading special instructions to an order
3 months ago by Dropboy AS
Please find the latest update related to the use of "Special Instruction" settings on an order.
👍
All users with access to the ORDER menu has access to the STATUS, VIEW and EDITING driver instructions.
The icons below indicate the instruction status!
Available instruction NOT READ
Available Instruction MUST BE READ
Available Instruction has been READ
📘
The ORDER view
The instruction icon is visible on orders that has an instruction
click on the icon and access all instruction content
edit an instruction is available in the order detail mode
if the instruction is edited the setting for the driver will return to unread status to prompt the driver that instruction is not read.
both pickup and delivery instructions can be set on an order
📘
The ORDER detail view
As soon as the driver access the instruction, it will be marked as READ!
Icon will change to Green
The History will be updated with "Instructions read"
Both App and platform users can change the instruction status back to "UNREAD"
Driver can mark the instruction in the app as unread
When an instruction is updated / changes in the Platform, the instruction will be updated as Unread
If the order move to another trip, the instruction will be updated as Unread
Orders marked with instruction "Review required" can not be finalised by the driver, without having read the instruction!
📘
View instructions on an order
Click on the instruction Icon on the order to view instruction details!
Comments and the Icon is a link
Instruction details will show in a pop up window
Instruction file links will
📘
Editing and creating special instructions
Please find the instruction EDIT mode below
Edit and Create instructions are structured the same way and instructions can be EDITED and Created both via the API and via the Platform userinterface.
Access the ORDER edit mode
🚧
To access the pickup and delivery instructions, please click on the comments field below one of the two sections!
Edit Instructions will open in a window for you to edit og enter the instruction details!
when No instructions exist
Enter your general comments in the "comments" field
Click in the "Review required" filed, if the driver is forced to confirm reading the instruction before finalising the task.
Click on the "+" icon to add a URL instruction file til the order.
Enter any information in this field is displayed on the order.
🚧
Add the position you want the instruction to be added in
Add position "1" to add the instruction as the top level instruction.
You can always move the instruction position at a later stage.
🚧
Add details for each instruction link in the required fields below
Field
Description
File Name
Enter the header name or file name for this instruction!
Description
Enter your description for "Image 1" is added here!
URL
Enter the url where the file can be found.
In the table below you can see the files we're supporting.
The following file types are supported in th platform and the app
